LEGAL INFORMATION

OLO Smart Mobile Accessories respects your privacy and is committed to protecting the information you provide when interacting with our website.

Information We May Collect

We may collect information that you voluntarily provide when you contact us, submit an enquiry, request product information, or communicate with our team. This may include your name, email address, phone number, company details and information related to your enquiry.

We may also collect limited technical information required to operate and improve the website, such as browser type, device information, approximate location, pages visited and usage information.

How We Use Information

Information may be used to:

• Respond to enquiries and requests.
• Provide product and business information.
• Communicate with you regarding your enquiry.
• Improve website functionality and user experience.
• Maintain website security and prevent misuse.
• Meet applicable legal or regulatory requirements.

Information Sharing

OLO does not sell personal information for commercial purposes.

Information may be shared with service providers or business partners where reasonably necessary to operate the website, respond to enquiries, provide requested services, or comply with applicable law.

Data Security

We take reasonable measures to protect information from unauthorized access, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure.

Third-Party Links

The OLO website may contain links to third-party websites or services. OLO is not responsible for the privacy practices or content of external websites.

Your Choices

If you have provided personal information to OLO and would like to request clarification, correction or deletion where applicable, contact us using the official contact details provided on the website.

Policy Updates

OLO may update this Privacy Policy from time to time. Any updated version will be published on this page.

OLO Smart Mobile Accessories aims to provide reliable products and a consistent customer experience.

Replacement requests are subject to the applicable product, sales channel and warranty terms.

Eligibility

A replacement request may be considered where a product is found to have a manufacturing defect or other issue covered under the applicable product terms.

The product may be required to undergo inspection or verification before a replacement is approved.

Replacement Conditions

To request a replacement, customers should provide relevant purchase information and details of the issue.

Depending on the product and sales channel, supporting information such as photographs, videos, invoice details, serial numbers or other product information may be requested.

Products that show damage caused by misuse, accidental damage, unauthorized modification, improper installation, liquid exposure, normal wear and tear or use contrary to the product instructions may not qualify for replacement.

Purchase Channel

For products purchased through an authorized retailer, distributor, marketplace or other sales channel, the replacement process may be subject to the terms of that respective channel.

Customers should retain their invoice or proof of purchase.

Replacement Process

Once the request and product information have been reviewed, OLO or the relevant sales partner will communicate the next applicable step.

OLO reserves the right to inspect the product before approving a replacement.

Policy Updates

OLO may update this Replacement Policy when required. The latest version published on this website will apply to requests made after the update.

OLO Smart Mobile Accessories provides products through its applicable sales and distribution channels. Refund eligibility may therefore depend on the purchase channel and the terms applicable to that transaction.

Direct Enquiries

If you have contacted OLO directly regarding a product or business enquiry, our team will communicate the applicable commercial terms before proceeding with any transaction.

Retailers and Marketplaces

For products purchased through a retailer, distributor, marketplace or other third-party sales channel, refund requests are generally handled according to the policies and terms of the respective seller or platform.

Refund Eligibility

Where a refund is applicable, eligibility may depend on the condition of the product, proof of purchase, reason for the request and the terms applicable to the purchase.

Products that have been damaged through misuse, unauthorized modification, accidental damage or improper use may not qualify for a refund.

Processing

Where a refund is approved, the applicable seller, platform or OLO team will communicate the relevant refund process.

Policy Updates

OLO may update this Refund Policy from time to time. The latest version published on this website will apply.